Reset/Consolidate Email Address on www.ads-software.com User Account

  • Resolved WebDevDLo

    (@webdevdlo)


    9 years, 4 months ago

    Hello – I tried to change my email address on my www.ads-software.com user profile. I was in the /plugins section at the time and the profile link there doesn’t provide email as an option. I was surprised, but figured maybe it’s meant to be that way. So I set up a brand new profile with a different email address.

    Shortly after, I was in the /support section and the profile link there is much more robust. I found the email field, but unfortunately I had already used my new email addresses on the new profile I setup.

    Ultimately I would just like to have one account (the old one) with a new email address. Can a www.ads-software.com administrator help me consolidate? My motivation is all of my 8 year history of threads and favorite plugins are associated with the old account, but that old email address is no long valid. Furthermore, I can’t use my preferred new email address because it is already associated with a new account.

    Sorry this seems complicated, but hopefully you can understand how it would be confusing to an end user that the profile link from two different sections of the same website would yield different results.

    Can a www.ads-software.com administrator help me consolidate this, preferably outside of this thread so I don’t have to reveal private information about the email address I would like to use?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    What I know your www.ads-software.com account can not be deleted.
    I recommend you simple steps – in your new account with actual email address – change that email for some other what you can reach, even if you will create one, delete your personal data from there.

    When your email will be changed there, you can set up your actual email in to old account (change)

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    My motivation is all of my 8 year history of threads and favorite plugins are associated with the old account, but that old email address is no long valid.

    I’m sorry, but that is not possible.

    What I suggest you do is send an email to [email protected] and provide them with your old account ID, your old email address and this current email and ID.

    Don’t post those things here. ??

    Then you’re new account will get marked as Inactive and not useable anymore. Multiple accounts are bad. You’ll be able to reset the password on the old one after that as well as change the display name.

    You won’t be able to change the user ID but that’s not too bad. The display name is the important thing.

    Thread Starter WebDevDLo

    (@webdevdlo)

    Thanks Jan, I will try [email protected] and see what kind of response I can get. The key is getting a new email address associated with the old username. That would be the best outcome. Hoping for the best!

Viewing 3 replies - 1 through 3 (of 3 total)
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