Resetting 2-Step Access to WordPress.com

  • I am trying to gain access to my WordPress.com account so that I can start using Akismet and Jetpack again however after about 1 year of not using it and having switched phones I cannot gain access to it because I had enabled 2-step authentication. How do I reset this? I’ve got a load of websites running under this and it’s become a problem I can no longer ignore. If I cannot gain access to this my only solution will be to create a new account but then I’ll lose all the analytics data generated over the passed year on these sites. Not cool, not cool at all.

    Any suggesions?

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  • Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    Basically, you have to go through their recovery system:
    https://wordpress.com/wp-login.php?action=recovery

    And if you cannot prove that it’s your account, you may not be able to recover it.

    That’s kind of the downside of two-factor, you really cannot lose that second factor, ever. This is why most setup steps for them have a set of one-time-codes which you are supposed to print out and store in a safe place. Because without those codes, you probably can’t get the account back. That’s why it is more secure.

    Thread Starter T3Kaos

    (@t3kaos)

    Thanks. I’ve got a transaction ID I can use however every time I do it it points out that my site isn’t hosted by WordPress.com and is a self-hosted site which it is. What happens in that instance?

Viewing 2 replies - 1 through 2 (of 2 total)
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