Resetting website account info in plugin

  • Resolved morrisimedia

    (@morrisimedia)


    8 years, 7 months ago

    Something out of sync with plugin and website account. Old website account needed to be deleted and recreated, but plugin does not recognize new account and there seems to be no way to reenter website credentials in the plugin once they have been set. Where are the credentials stored? Is it possible to manually remove or null out the credentials so that the plugin requests them again.

    I’ve been attempting to work with Nick on this problem, but I’m getting frustrated and will search for another survey plugin if I can’t resolve soon.

    Thanks – John

    https://www.ads-software.com/plugins/nimble-squirrel/

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  • Plugin Contributor Jarryd Long

    (@jarryd-long)

    Hi John.

    Unfortunately I can’t assist you further with the account details on these forums as they only support the plugin itself. If you wouldn’t mind getting in touch with us on https://nimblesquirrel.com/contact-us/ and add **URGENT** to your subject, so that we can address this for you immediately.

    The plugin doesn’t store any login details – it links your current domain with the account you’ve created and linked your domain to.

    I apologize for any inconvenience caused.

Viewing 1 replies (of 1 total)
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