residential shipping prices not being pulled when order is made

  • Resolved ahart814

    (@ahart814)


    8 years, 3 months ago

    We have the checkbox for mark all as residential addresses not checked off so the system is supposed to determine residential or commercial addresses based on the address entered at the time of checkout. however some addresses are not being flagged as residential through the wooforce UPS plugin but are being flagged correctly if i try through UPS.

    is there an issue with the plugin?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi ahart814,

    When you have checked the residential address button, our plugin is sending residential address indicator with the API request. You can check that by turning on debug mode. UPS API is verifying that address. That’s why you are getting that. It may differ from UPS site. You can contact UPS regarding this also.

    Hope this helps.

    Thread Starter ahart814

    (@ahart814)

    we dont have it checked off – so the API should determine if the address is residential or commercial and its not. random addresses are not being categorized correctly.

    • This reply was modified 8 years, 3 months ago by ahart814.

    Hi ahart,

    The classification of addresses is done by the UPS API. So we may not be aware of any problems in their API. We request you to approach UPS so that they can help you with this as soon as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘residential shipping prices not being pulled when order is made’ is closed to new replies.