Responsive theme no longer displays images correctly.

Hi there,

Thanks for reaching out.

Could you please specify the issue in detail and the steps to replicate the issue along with the screenshots?

We will try to come up with the best possible solution.

Best Regards

The website is a managed WP on GoDaddy using the Responsive Theme. I didn’t build it. It used to have this header image: LTL_Header.png. It stopped displaying it a few days ago leaving an empty space and a scrambled menu. Whatever the problem is it also effects the backups as they — tried 2 different ones — don’t show the header image.
The header will display in a different template but I don’t want to have to rebuild the site.

Header Image: https://imgur.com/a/gz142BA

Forgot to mention what I did.
Monday
– Tried to reinsert the header image, but couldn’t find a way to do it.
– Tried debug through GoDaddy’s File Editor but it wouldn’t let me do it.
– Tried other templates and image showed up, but templates wouldn’t work for the site as it is.
– Replaced the image in Media to no avail.
– Went through various settings, Appearance options and nothing had an effect.
– Got depressed, had a drink.
Tuesday
– Tried it all again.

Hi there,

Could you please raise a ticket with our support channel at [email protected] for a faster resolution?

Regards

Finally found a backup that works. Problem is the updated Responsive theme.
How do I prevent it from updating?

Hi there,

To disable the auto updates, follow to below steps:
Steps:
1) Dashboard -> Appearance
2) Select the theme -> Click on ‘Disable auto-updates’
The option ‘Disable auto-updates’ is available only if auto-updates are enabled already.

This will disable the theme’s auto updates, but you can still update the theme manually whenever the update is available.

I hope, this works for you.

Best Regards

The site was already set to disable auto-updates but the theme still got updated! How do I stop this as it ruins the website?

It has happened again! How do I permanently stop the theme from updating?
This is a managed site on GoDaddy and I’m not sure I can rewrite the code.
Help please.

• This reply was modified 1 year, 11 months ago by georgeethompson.

Nothing? Is there no way to fix this? Can I convert the site to html from WordPress then to fix the problem?

Hi there,

If the site is already set to disable auto-updates then we would recommend you to please contact your hosting provider regarding this issue.

Please do let us know the response received by the hosting provider.

Best Regards