REST API & loopback request errors

  • I have performed several tests to isolate the culprit of the event, which is,
    when the WHMCS-Bridge plugin is enabled, the “Site Health” tool on WP throws the following errors:

    The REST API encountered an error
    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API request failed due to an error.
    Error: [] cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received

    and

    Your site could not complete a loopback request
    Loopback requests are used to run scheduled events, and are also used by the built-in editors for themes and plugins to verify code stability.

    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    it also triggers a recommended improvement warning:

    Background updates may not be working properly
    Background updates ensure that WordPress can auto-update if a security update is released for the version you are currently using.

    – Warning Could not confirm that the wp_version_check() filter is available.
    + Passed No version control systems were detected.
    + Passed Your installation of WordPress doesn’t require FTP credentials to perform updates.
    + Passed All of your WordPress files are writable.

    I have disabled all the plugins and performed some tests:
    – All plugins disabled, but whmcs-bridge alone triggers these errors.
    – All plugins enabled but whmcs-bridge, no error on Site Health.

    I opened a support ticket over 24 hours ago had no reply so hopping I’ll get some help here.

    • This topic was modified 5 years, 3 months ago by Ricardo.
    • This topic was modified 5 years, 3 months ago by Ricardo. Reason: minor edits, formatting
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Hi there @maverickws I see you reported this thread to the moderators. Please note that we are just the folks who enforce the rules around all of www.ads-software.com.

    Reporting to moderators doesn’t get any faster support, instead it just kind of attracts attention from folks whose radar you probably don’t want to be on. ??

    If you really do need a moderator, please add a reply letting us know why before you hit the report button.

    Otherwise, please hang in there for the plugin’s support to reply when they can.

    Thread Starter Ricardo

    (@maverickws)

    Hi James, actually that was an accident I didn’t mean to hit the report button.

    But mind me asking what do you suggest as the proper approach to a paid plugin whose support simply does not answer. Does not answer here, does not answer via official support tickets…

    Moderator James Huff

    (@macmanx)

    They can only support the free plugin here, and are under no obligation to do so either.

    Make sure you try to reach them at https://i-plugins.com/whmcs-bridge/contact/ which appears to be where they want to be reached.

    If they don’t help you there either, I suppose you could try asking them for a refund, but that’s up to you.

    They don’t support the Paid plugin either, even from their ticketing system. Takes a month for a reply, god forbid you should respond to that reply, cause then you can add a second month. It’s horrible. Unfortunately there are no other bridge softwares for whmcs and wp.

Viewing 4 replies - 1 through 4 (of 4 total)
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