REST API page is not showing in woocommerce settings

  • Resolved dev100

    (@dev100)


    1 year, 5 months ago

    We cant generate new REST API credentials. Unfortunately, the page for generating these credentials is not displaying properly.
    Please let us know how to resolve it.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dev100

    I’m sorry to hear that you’re having trouble generating new REST API credentials. For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    However, this issue could be due to a plugin conflict or a theme conflict on your website.

    Here’s how you can troubleshoot:

    1. Deactivate all plugins except WooCommerce and see if the issue persists. If it doesn’t, reactivate the plugins one by one until you find the one causing the conflict.
    2. If the issue persists, switch your theme to a default theme like Twenty Twenty or Storefront and check again.

    If none of these steps solve the issue, please provide us with the system status report. You can find this under WooCommerce > Status > Select Get system report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us. Once you have the System Status Report file, please send it with your reply.

    Let us know how that goes. Looking forward to helping you.

Viewing 1 replies (of 1 total)
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