rest pssword not working

  • Can someone help me with this. I’m not sure how long it has been doing this. But A customer of mine was trying to reset a password to her account on my website. But she would never get a password email and it keeps taking us in a loop where it never sends the email to reset the password. can someone please help with this.

    the website is [ redundant link removed ]
    you guys can create an account if u have to.

    • This topic was modified 3 years, 10 months ago by James Huff. Reason: de-capsed title
    • This topic was modified 3 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications and password resets, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

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