Restoration Error: “There has been a critical error on this website.”

  • Resolved fixya

    (@fixya)


    1 month, 2 weeks ago

    Hi there,

    I needed my host to re-install my wordpress. I did a full backup with Updraft.

    However, I am getting an error when trying to Restore my ‘Uploads’. It says: “There has been a critical error on this website.”

    The only thing I can think of is that I have noticed that after my host re-installed my wordpress, the i was assigned a NEW ‘Primary Domain’ address (‘…xxx.ccf.myftpupload.com’) which is different to the old one.

    Perhaps the Updraft Backup contains different address information?

    If so – I have no idea how to fix this in my Backup. Can anyone please help ?

    (the Text and pages all seemed to restore Ok, just not the Uploads, or the plugins)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter fixya

    (@fixya)

    Here is the Log:

    0000.004 () Opened log file at time: Tue, 08 Oct 2024 00:08:59 +0000 on https://mi-psych.com.au 0000.005 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.0.30.2 (cgi-fcgi, Linux 876b9791-7979-1fa8-fda0-9109675c60ad.secureserver.net 6.1.108-1.el9.elrepo.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Sep 4 12:20:04 EDT 2024 x86_64) MySQL: 8.0.33-25 (max packet size=16777216) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 11.3M | 14M) multisite: N openssl: OpenSSL 3.1.6 4 Jun 2024 mcrypt: Y LANG: ZipArchive::addFile: Y 0000.005 () Free space on disk containing Updraft’s temporary directory: 318648864 MB 0000.040 () Restore setup, now closing connection and starting restore over AJAX. 0000.004 () Opened log file at time: Tue, 08 Oct 2024 00:09:01 +0000 on https://mi-psych.com.au 0000.004 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.0.30.2 (cgi-fcgi, Linux 876b9791-7979-1fa8-fda0-9109675c60ad.secureserver.net 6.1.108-1.el9.elrepo.x86_64 #1 SMP PREEMPT_DYNAMIC Wed Sep 4 12:20:04 EDT 2024 x86_64) MySQL: 8.0.33-25 (max packet size=16777216) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 10.2M | 14M) multisite: N openssl: OpenSSL 3.1.6 4 Jun 2024 mcrypt: Y LANG: ZipArchive::addFile: Y 0000.005 () Free space on disk containing Updraft’s temporary directory: 318648800 MB 0000.035 () Ensuring WP_Filesystem is setup for a restore 0000.035 () WP_Filesystem is setup and ready for a restore 0000.039 () Restore job started. Entities to restore: uploads. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1} 0000.040 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php) 0000.044 () Entity: uploads 0000.044 () restore_backup(backup_file=backup_2024-09-19-1225_Mindfulness_amp_Clinical_Psych_a5c9978d62eb-uploads.zip, type=uploads, info=a:2:{s:4:”path”;s:27:”/var/www/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=1) 0000.044 () Unpacking backup… (backup_2024-09-19-1225_Mindfulness_amp_Clinical_Psych_a5c9978d62eb-uploads.zip, 304.1 MB) 0000.216 () Unzipping backup_2024-09-19-1225_Mindfulness_amp_Clinical_Psych_a5c9978d62eb-uploads.zip to /var/www/wp-content/upgrade/c24f5c83/ using UpdraftPlus_PclZip, starting index 0

    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    It looks like the restore is breaking off suddenly, which could indicate memory issues.
    A more definitive indication of the problem can likely be found in your php error log.

    If you could check the php error log for problems and give me the details it will help.
    Once we’ve confirmed the cause of the issue I can provide you appropriate solutions.

    Best regards,

    Nick

    Thread Starter fixya

    (@fixya)

    Cheers Nick.

    I ended up manually Restoring by copying the files from the backup to Filezilla.

    Hopefully the issue won’t re-appear if doing a restore in the future.

    • This reply was modified 1 month, 2 weeks ago by fixya.
    Plugin Support nrobertsudp

    (@nrobertsudp)

    Thank you!

    I’m glad you fixed the problem. If it does reoccur please do contact us for help.

    Best regards,

    Nick

Viewing 4 replies - 1 through 4 (of 4 total)
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