• Resolved digitalnauras

    (@digitalnauras)


    Dears kindly note I have a full website backup zip file under wp-content in CPANEL with size 3.72GB. how can I restore my backup with this file? i need to go back on time and activate this ZIP file how can i do it? frombackend wp-admin or from CPANEL?

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @digitalnauras,

    I did an upgrade to my hosting plan to VPS server with Hostgator, I did an update for my WordPress to 5.5.1 now, I did an update for the latest version of woocommerce, all my plugins are updated, I enabled Cloudflare but didn’t update the nameservers like they want because I was scared to lose the VPS server, I enabled page caching and did optimize all my images with wp optimize and wp super cache

    It sounds like you’ve made a lot of changes to your site, and this could make it even harder to troubleshoot what the initial problem was.

    If you had a backup, I could help with restoring it and troubleshooting any issues with that, but it doesn’t look like you have a backup and there’s a lot more going on.

    At this point, I would recommend hiring a developer to help you troubleshoot and get your site back up and running. Someone needs to go through your server logs and look for errors, and they also need to review javascript and other errors too. It’s a bit hard to do through a forum like this, it may need someone’s undivided attention to get in there and figure out what’s actually going on.

    do you think because of woocommerce update this broke? please I need urgently someone to help or live call or anything, please.

    In the world of troubleshooting, the 2nd question is usually “Are you setting this up for the first time, or was it working and then stopped?“. If your site was working and then it stopped working, whatever change happened you should undo and see if that fixes it. For example, if you updated WooCommerce, please try rolling it back to the previous version. If you don’t have a Total Upkeep backup to work with, please try to use https://www.ads-software.com/plugins/wp-rollback/ to rollback to your prior version of WooCommerce.

Viewing 16 replies (of 16 total)
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