Restore backup

  • Resolved Jidy

    (@jidy)


    8 years, 2 months ago

    Hi Team,

    my website seems broken.
    I can not open my wordpress admin because I have an error message.
    Can you take a look please. https://www.artworkvfx.com

    And if I have to restore it, what are the steps to restore it ? (I have not access from wordpress admin…)

    Let me know please because SGBD doesn t work to extract my backup.

    Many thanks

    • This topic was modified 8 years, 2 months ago by Jidy.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello,

    As you have already tried our extractor and it didn’t work, could you please contact our support team at support@backup-guard.com and we will do our best to try to restore your website as soon as possible?

    Thank you,
    Lisa,
    BackupGuard Team

    Plugin Author JetBackup

    (@backupguard)

    The mentioned problem has been resolved. You can download and re-install SGBP Extractor to be able to unpack your archives.

    Regards,
    Lisa Breen

    • This reply was modified 8 years ago by JetBackup.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Restore backup’ is closed to new replies.