Restore fail

  • Resolved commarketinguniteck

    (@commarketinguniteck)


    5 months ago

    Hello !

    I recently had a problem that forced me to restore an old backup. However, when loading this backup, it returned an error, and I can’t go back.
    Automatic backup is enabled, and has not shown me any problems. So I think the problem comes from rewriting my backup on my existing site.
    In the last lines of the logs, I have this message:
    “Error message: Files could not be set up. Check your file permissions.”
    “Error data (move_failed): (2) /srv/htdocs/wp-content/upgrade/027d5670/mu-plugins/wpcomsh -> /srv/htdocs/wp-content/mu-plugins/wpcomsh”

    So I tried to change the permissions via FileZilla by going through “File access rights…” and checking the read/write/execute boxes for each, but nothing helped. I don’t have the solution to my problem, so if you have any recommendations or pointers, I’d love to hear from you.

    Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Would it be possible for you to share the entire restoration log via pastebin.com please?

    You may also try leaving the mu-plugins component out of the restoration initially. Instead, download and extract it to your desktop so you have a folder called mu-plugins.

    Connect via FileZilla and rename any existing mu-plugins folders in wp-content and then upload the one you have just extracted.

    Thread Starter commarketinguniteck

    (@commarketinguniteck)

    Hello,

    Here are the logs (in two parts because too long) :

    #1 : https://pastebin.com/ftRH1dzX

    #2 : https://pastebin.com/nY3Vtpft

    I tried to save without the “mu_plugins” folder, and it didn’t work, and returned the same error. Maybe I didn’t do it right. Here’s how I did it.

    UpdraftPlus > Settings > Include in backup > check Any other directory found in wp-content > Exclude this from Others: > mu-plugins/mu-plugins*
    Then save and restore.

    Let me know if I’ve made a mistake.

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Please could you double check your permissions using this guide? Try setting the mu-plugins folder to 755 and the files to 644. To leave out mu-plugins from the restoration you can do so within the restoration wizard by unticking it as per this screenshot.

    Thread Starter commarketinguniteck

    (@commarketinguniteck)

    Hi !

    Apparently I have two mu-plugins folders, one in srv > htdocs > wp-content > mu-plugins, and one in wordpress > mu-plugins.
    The folder in wordpress is set up correctly (755 for folders, 644 for files). However, the folder in srv refuses to change its permissions, and this is the one who got me an error according to the logs.
    Error: set attrs for /srv/htdocs/wp-content/mu-plugins: permission denied
    Also, I tried to restore a version without the essential plugins, and it turns out that there’s also an error with the Jetpack plugins. It’s the same problem, there must be a permissions issue. Here’s the log if needed:

    Part1 / Part2 / Part3 / Part4 / Part5 / part6

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    Thank you for the update. Since there is a permissions issue and you are unable to change the permissions of the folder in question to prevent the error, I would advise contacting your hosting company or server administrator to investigate this further.

Viewing 5 replies - 1 through 5 (of 5 total)
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