Restore Faild. File extracting time out.

  • Dear Plugin Support Team,

    I am writing to request assistance with a backup restoration issue I am encountering on my other domain subdomain,

    I have recently moved my WordPress files and database from my main domain to this subdomain, hosted on a different server. I used the export and import feature to complete this migration. The files have been successfully transferred and are now located on the subdomain.

    However, when I attempt to restore the backup using your plugin, the process takes an exceptionally long time, which I understand is expected given the file size of approximately 30GB. Unfortunately, after several hours (around 10), I am encountering an error that reads “Restore Failed. File extracting timeout.” This error typically occurs when the plugin is restoring the WordPress core files.

    I have attached a screenshot of the error message for your reference.

    I am eager to complete this migration so that my developer can test some new changes on the another domain which is hosted on a different server before applying them to my main site.

    Thank you for your prompt attention to this matter. I look forward to your guidance and assistance in resolving this issue.

    Screenshot: https://ibb.co/jfcX3jZ

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  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @maazkhattak67

    In our experience, there can be limits on some servers that may cause restoration of WordPress core files to fail.

    In your case, if WordPress versions on the 2 sites are the same or close, you can download the backup to your computer, unzip the files and deleted the _core zip, then upload the rest of backup files again and restore.

    All the best,

Viewing 1 replies (of 1 total)
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