Restore Failed

  • Resolved ssharp

    (@ssharp)


    9 years, 1 month ago

    I made a backup and it was successful. I performed a theme upgrade on my site, and it caused a small issue so I needed to restore. Clicked the restore button, and it just spinned and spinned. I let it sit there for about 20 minutes. Eventually it just timed out. When going to the site again it started giving me fatal errors. I had to go into ftp and manually rename some of the plugins for which i was getting errors. Then i could get back to the homepage and the wp admin console.

    All of my plugins are missing from the plugins pages including your plugin so i can’t even try the restore again.

    I have the back up file on my server but dont know how to restore at this point. its critical that I get this site functional again as it is an e-commerce site with thousands of products. We are using woocommerce.

    Hope someone can help. I submitted a support ticket with the FTP info so you can try to get in and see if you can perform a manual restore?

    https://www.ads-software.com/plugins/backup/

Viewing 1 replies (of 1 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hi,

    Could you please check your ticket’s status? We’ve already answered your ticket.

    Thanks,
    Lisa Breen
    Backup Guard, Support Team

Viewing 1 replies (of 1 total)
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