RESTORE FAILED

Hi @sghidos3,

Thank you for your message!

You should be able to resolve your issue by decreasing page size, which will decrease memory usage as well. Instead it will take a bit more time.

To do so, follow these steps:

1. Go to “Other options” section on the site where you experienced that error
2. Find “Modify Search & Replace Page Size”: https://prnt.sc/m-YdmBT88HI0
   – Set the value there to 100, if that won’t work, try 50.
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

Let me know if that resolves your issue ??
Thank you!

Hi, i allready tried your suggestion,

nothing change.

Thank you

Hi @sghidos3,

Could you kindly generate a new backup code from the plugin for us to observe your latest attempt? You can generate it via the method below;

Troubleshooting section > Check advanced options and click on button:
Share debug infos with BackupBliss team

And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

Hi, here is it:

BMI-DypQJub6-20575

Best regards

Hi @sghidos3,

From this latest debug code, I see that the step #3 is not applied. Please follow the steps again and don’t forget to click on “Save” at the bottom, and then please try restoring your backup once again.

Hi, have repeeted all the steps free times.

PHP CLI is disabled.

Same situation, is more then one hour that is hanging.

Here the code now: BMI-AN8w5Dyy-42615

Thanks in advance

Hi @sghidos3,

In your latest debug code, I still see that the PHP CLI is not disabled. But I just wanted to remind you that it needs to be changed on the site you’re trying to apply the restoration process, and in this case, “eventi.lacittaperfetta.it”.

Could you kindly try applying the settings again there?

Hi, i try 3 more time, with 2 reboot, same problem here.

PHP CLI is disabled

New code BMI-1cfQjuA9-18184

Thanks in adavance

Hi @sghidos3

In the latest debug code it still does not look like PHP CLI is disabled in your plugin configuration, which is also confirmed in your live-log as [CLI] level is added to the log line.

We decided to disable PHP CLI by default, please go to Troubleshooting -> Check Advanced Options -> Reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j

It should use default settings which excludes PHP CLI.

Let me know if that resolves your issue ??
Thank you!

Hello @sghidos3 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards