Restore failed

  • Resolved panserbjornes

    (@panserbjornes)


    1 year, 6 months ago

    Hello, I’m getting an error qhen trying to restore old backups.

    The error apear at the 99% as follows:

    Restore failed. Error:An exception has occurred. class: mysqli_sql_exception;msg: Variable ‘time_zone’ can’t be set to the value of ‘NULL’;code: 1231;line: 2056;in_file: C:\Users\…;

    OBS: The old backups that are triggering this error are from 2021, when the backup file was splitted into parts (2 parts in this case). The newer backups (2023) that has a single file worked fine.

    Why is this happening? Can it be related to the “spltted backup file” thing? How to solve it?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support nicholas2019

    (@nicholas2019)

    Hello @panserbjornes ,

    We recommend switching the database access method to PDO in WPvivid advanced settings and then retrying the restore task.

    Afterwards, please notify us if the restore task has been successfully completed.

    Kind regards.

    Thread Starter panserbjornes

    (@panserbjornes)

    Hi @nicholas2019,

    Thanks for the reply!

    I’ve tried once and got a timeout error, but I needed to focus on other priorities and stopped trying. As soon as I came back to test your suggestion, I will post here the results.

    Plugin Support nicholas2019

    (@nicholas2019)

    Hello @panserbjornes ,

    We will await your update.

    Thread Starter panserbjornes

    (@panserbjornes)

    I’m closing this thread because I’ll not be able to complete the tests anytime soon.

    @nicholas2019, thanks for your help. If I come back to this matter, I’ll open another thread to post the results.

    Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    Thank you for your update.

    Feel free to contact us if you require any assistance.

    All the best.

Viewing 5 replies - 1 through 5 (of 5 total)
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