Restore failed from a ‘successful’ back up

Dear @amandalihope ,

We are sorry to hear that.

Could you please send the restore log file? This can help us troubleshoot the issue.

You can download the mentioned log file by this article link:
https://backup-guard.com/products/backup-wordpress/doc/download-restore-log

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Thank you beforehand.

Thank you for the prompt reply. Here is the link to the restore log as requested.
https://we.tl/t-r1C2BEN2t4

Also, while troubleshooting, i should mention that whenever I try to back up to my linked Dropbox account it has also started to fail. I have uploaded the backup log to a failed back up here.
https://we.tl/t-Ouqee6klPF

Also to clarify, the back up I am trying to restore did achieve a successful status and not linked to Dropbox in anyway.

Thank you.

Dear @amandalihope ,

Thank you for the files. We checked them and we would need additional information from you. The info shouldn’t be shared publicly here.

Could you contact us at [email protected] so we can discuss the case further?

Please, also include the link to this thread inside your email so we can identify your case.

Thank you beforehand.

Dear @amandalihope ,

Thank you for emailing us.

We will continue the communication with you via email.