Restore just freezes

Hi @astrologiamb

You can try to increase the ‘PHP memory limit for restoration’ to 512 MB in WPvivid Settings > Advanced Settings. Then if possible, change ‘max_allowed_packet’ in your database to 32MB or higher. After that, run another restore.

When running a restore, please do not refresh or close the restore page until a success or failed message appears, as the restoration is actually still running in the background until that.

If you get a restore timeout error, also increase the ‘PHP script execution timeout for restore’ in WPvivid Settings > Advanced Settings to 3600s (try 7200s or higher if the error persists).

All the best,

Hi
I getting the message:
website restore time out
I chechekd our message errors :

0. Website restore timeout
Cause: The error is a restore timeout error that typically occurs when the website you are trying to restore is too large for your web hosting.

Solution: Consider upgrading your web hosting plan.
If you are sure that, that is not the cause (say your website files are less than 300MB or your database is less than 100MB), please contact us.

And since the restore in on my own mac I know I do not have resource issues. I am using local.app to run wordpress on my mac.

Hi @astrologiamb

You can try to adjust the settings suggested in this doc, including the Litespeed server.

Make sure to adjust each settings mentioned in the docs, and if adjusting these settings does not solve the issue, can you send us a debug zip(you can download it from WPvivid plugin’s Debug tab) to contact(at)wpvivid.com to help troubleshoot it?

All the best,

Hi
Still getting the same error
I could not download the debug file, so I copied it:

version 0.9.70
home_url https://mariablaquiercom.local
abspath /Users/apple/Local Sites/mariablaquiercom/app/public/
wp_content_path /Users/apple/Local Sites/mariablaquiercom/app/public/wp-content
wp_plugin_path /Users/apple/Local Sites/mariablaquiercom/app/public/wp-content/plugins
active_plugins wpvivid-backuprestore/wpvivid-backuprestore.php
multisite disable
web_server nginx/1.16.0
php_version 7.4.1
mysql_version 8.0.16
wp_debug false
language en-US
upload_max_filesize 300M
max_execution_time 900
max_input_vars 4000
timezone UTC+0
OS Darwin MacBook-Air.local 21.1.0 Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101 x86_64
memory_current 4.26MB
memory_peak 4.28MB
memory_limit 256M
post_max_size 1000M
allow_url_fopen 1
safe_mode false
pcre.backtrack_limit 1000000
exif support
xml support
suhosin not support
IPTC support
extensions Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, json, mbstring, session, standard, pcntl, mysqlnd, PDO, pdo_mysql, Phar, posix, Reflection, mysqli, shmop, SimpleXML, soap, sockets, exif, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, Zend OPcache, xdebug
apache_modules
pdo_mysql support
mysql_mode NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
PclZip support
wp_prefix wp_
fast_cgi Off`

Hi @astrologiamb

Can you also send us the full restore log?

All the best,

Sorry I cant
I can not log in as admin
I get a message that I do not have the permissions although the id and password are correct

Hi
I will send you the debug info from my production server, the one I am backing up.
What I cant do is restore it on my local pc.
I will send if using my email [email protected]

Sure. Thanks for your update.

The user has successfully restored the site on a local site on Windows.