Restore keeps failing

by the way, this is the message I get:

“Your hosting has an execution time limit of 3000 seconds for PHP scripts, which is not enough for performing a full backup/restore of your website. A full website backup/restore is a complex process which may take a couple of minutes depending on many circumstances. The needed execution time varies depending on the backup options and your server performance, that’s why we cannot tell exactly how much execution time is needed. But, almost all hosting providers give users the ability to increase the execution time limit or they increase it themselves, upon user request. Please ask your hosting provider if they are able to increase your execution time limit. If this isn’t an option for you, then try to activate the “Reloads enabled” option in the settings (to compress your data chunk by chunk). Then disable any security plugin which could prevent nopriv ajax calls and try again to create a new backup. If you still see this error, please contact us and we’ll do our best to help you figure it out ASAP.”

fyi, just raised my time limit to 6000 seconds, same result…one note, I am restoring a site that was built in a sub-directory of the main directory I am restoring to, don’t know if that has anything to do with it.

@kamaim I can see that our support department replied to your ticket. Please check the ticket status for more details.

@jbalazs8178 have you opened a support ticket for this?

If not, you can open direct support ticket here: https://backup-guard.com/products/backup-wordpress/support-p2p and our developers will try to solve your issue.

Yes I think that I have, I mean I did it directly through the plugins support feature, and it brought me to the forums…

In fact yes I have opened a support ticket, I just checked…

here is the backup log info:

Date: 2018-06-23 15:08:00
Backup Method: reload
Restore Method: external
User Mode: free
BackupGuard version: 1.1.64
Supported archive version: 5
Database prefix: wp_
Site URL: https://www.fanemb.com
Home URL: https://www.fanemb.com
Uploads path: /home/fantastic5200/public_html/wp-content/uploads
Site installation: standard
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36
PHP version: 5.6.36
SAPI: litespeed
MySQL version: 5.6.39
Int size: 8
Int lib: gmp
Memory limit: 128M
Max execution time: 6000
Disk free space: 24.7GB
Archive Size: 114.5MB (114506395 bytes)
Environment: WordPress 4.9.6

—
Archive version: 5
Archive database prefix: wp_
Archive site URL: https://www.fanemb.com/revising

2018-06-23 15:08:00: SGExceptionMigrationError: You should install <b>BackupGuard Pro</b> to be able to migrate the website. More detailed information regarding features included in <b>Free</b> and <b>Pro</b> versions you can find here: https://backup-guard.com/products/backup-wordpress [File: /home/fantastic5200/public_html/wp-content/plugins/backup/com/lib/SGArchive.php, Line: 487, URL: /bg_restore.php?k=4d654d911b70dfa59f4cc7b7f46ddb0d&action=awake]
2018-06-23 15:11:00: SGExceptionExecutionTimeError: Execution timeout error [File: /home/fantastic5200/public_html/wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 113, URL: /bg_restore.php?k=4d654d911b70dfa59f4cc7b7f46ddb0d&action=getAction]

@jbalazs8178 This error massage could happen (SGExceptionMigrationError) if only you attempt to migrate your website instead of simple restoration. Migration is not just restoration. All database is being refactored to be compatible to the new environment in case of migration. The migration feature is included only in Pro versions, that’s why such exception could happen when you attempt to migrate the website using Free version.