Restore Order Numbers with a backup?

  • Resolved temark

    (@temark)


    6 months ago

    We’ve been using this plugin for many years now with little / no issues, so I’m hoping to get some help regarding this.

    About a month ago (April) all Order Numbers were renumerated. We are unsure how it happened – possibly the client accidentally renumerated the orders or the recent plugin update (7.1.8 -> 7.1.9) caused issues. I was only made aware of this recently.

    The renumeration applied to all order numbers (about 5000). What I could do is regenerate the order numbers but the problem is there were deleted orders throughout the lifetime of using the plugin, so some numbers were skipped, and the order numbers would not match.

    We want to retain the order numbers from a month ago but keep the orders (and order numbers) since a month ago. Is this possible? We have a backup of the site from a month ago.

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support David G

    (@gravid7)

    Hi @temark,

    Thanks for reaching out to us.

    Can you please contact us from our website? So, we can take a deeper look and help you.

Viewing 1 replies (of 1 total)
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