Restore problem

  • Resolved nyghtfalcon

    (@nyghtfalcon)


    9 years, 7 months ago

    Hello

    Thanks for creating this plugin…

    I successfully backed up a site and want to restore it on another server. We are moving from one hosting company to another.

    I successfully completed a backup and using FTP I moved the backup from the current hosting service to the new one. I watched the video to make sure I did this correctly. However, on the new server, I don’t have an option to restore from the backup.

    What am I missing?

    https://www.ads-software.com/plugins/backup-by-supsystic/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello.
    On new server – you should have WordPress with our plugin installed. Then – move manually (using FTP for example) backup files – from your first server backup folder – to new one, refresh page with backups list on new WordPress installation – and you should see here moved backup with possibility to restore from it. Don’t forget to replace your domain name in database files – to new one (if it was changed after site moved).

    Plugin Author supsystic

    (@supsysticcom)

    Hi Steve,

    Thank you for trying contact us. But the next time it’s better not to write in the one-year-old topic, but using contact form on our website. Then our rescue team will help you much faster.

    As the professional WordPress developer you understand feelings, when you see message from some crapy user who have massive problems and “nothing works and everything fall”
    And the grass become greener when user describe his problem in details. Like
    * Version of plugin and WordPress
    * Server Setting
    * Which part of the website he backup (All, DataBase, plugins, files, etc)
    * Where (Local, Dropbox, etc)
    * URL of his website

    when user provide such information it’s much easier to resolve an issue.
    So if you contact us and provide this info will help to backup your data.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Restore problem’ is closed to new replies.