Restore stuck 61%

  • I’m trying to move my website from one Server to another Ask after successfully connecting Google Drive and clicking on restore it successfully downloads everything but it gets stuck extracting at 61% I tried kill process and did it again no luck it always stops at 61% WP admin includes

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry for the inconvenience caused.
    Would you please attach a screenshot? And would you please download the file from Google Drive and check if the file opens?

    Thread Starter search4f

    (@search4f)

    I will take a screenshot as soon as I get back to the house. I will download the file as soon as I can see if it opens

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Sure, and would you tell us the version of WordPress and PHP you are using? And if you have access to your Control Panel then do check if there is an error log that might give us clue why it got stuck.

    Thread Starter search4f

    (@search4f)

    how do i attach screen shot?

    Thread Starter search4f

    (@search4f)


    screenshot

    • This reply was modified 2 years, 4 months ago by search4f.
    Thread Starter search4f

    (@search4f)

    once i kill process the whole wordpress site crashes
    im running the latest php and wordpress
    where would i find error log?

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Would you please tell, if you took the backup of both database and directories?
    Because when migrating you will need both database and directories else the website will crash.

    Thread Starter search4f

    (@search4f)

    I did. anyway I want to thank you for the quick responses but I couldn’t figure it out for now I restored manually

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry that you were not able to migrate it with Backuply.
    Would it be possible for you to send us a screenshot of the Backup History tab with the list of backups you were trying to migrate?
    And if possible check the error logs. They are most probably present in the Error Wizard on your control panel.

    Your input will be highly helpful for us and other users.

    Regards,
    Backuply Team

Viewing 9 replies - 1 through 9 (of 9 total)
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