Restore stuck on 3% (1 GB backup from GoogleDrive)

  • Resolved sunezapa

    (@sunezapa)


    1 year, 2 months ago

    I’m migrating two websites, using Backuply backup to GoogleDrive.
    Plenty of space at GoogleDrive and on target website (same server for both, CloudNet).

    The first restore of app. 200 MB went perfect.
    The second website, bigger, almost 1 GB), stops at 3% (“Starting Restoring your backup. Downloading the backup(xyz.tar.gz) from remote location.).
    After 45+ minutes the restore time-out with error in red:
    “Security Check Failed!”

    What can the difference/problem be?

    I’ve retried 3 times, waiting half an hour to see if any progress.
    Using filemanager on the website I can see the download in the website folder, though only showing initial 26 MB.
    I GoogleDrive I can see all 2 x 3 files, and the logs shows success for the backups.

    Screendump: https://app.screencast.com/cOwRXYhxuvnTg
    and https://app.screencast.com/WYjuEYKffly8V (with the error message)

    • This topic was modified 1 year, 2 months ago by sunezapa.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sunezapa

    (@sunezapa)

    OUPS.
    Checking cPanel I found this report, indicating some (unknown) limits on the webserver.
    That could probably be the reason for the restore problem :-/

    “You have reached the limits within the past 24 hours
    CPU resources limit was reached for your site
    I/O usage resources limit was reached for your site”

    I’ve made a ticket at the server support as well…
    ZzzzzZZzz

    Plugin Contributor Backuply

    (@backuply)

    Hello @sunezapa ,

    We are sorry for the inconvenience caused.
    Would you please also check the error logs you might find something there. There seems to be something which is blocking the download, Would you please check if you have Mod Security or Immunify Enabled They might be blocking a request if the download stops at exactly the same point.

    Would you please tell me if you were trying to restore 2 websites one after another? Sometimes we have observed Google Drive caps the usage of the API and the responses from their API get slow.

    Regards,
    Backuply Team

    Thread Starter sunezapa

    (@sunezapa)

    Hello team ??
    Yes, I did restore two websites right after each other.
    But PROBLEM SOLVED:
    It was a problem on the webserver, and solved after the webserver support “increased the memory limit to 1 GB.?“
    10 stars to Backuply ??

    Plugin Contributor Backuply

    (@backuply)

    Hello @sunezapa ,

    Glad to know that the issue got fixed and thanks for updating us.
    As the issue has been resolved I will mark this thread as Resolved.

    If you face any other issue feel free to reach out to us.
    Have a good day.

    Regards,
    Backuply Team

Viewing 4 replies - 1 through 4 (of 4 total)
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