Restore uploads not working via updraft plus backup

  • Resolved jesshearnecreative

    (@jesshearnecreative)


    5 years, 6 months ago

    Hi, I hope someone can help me please.

    A client’s website has had some media items and pages deleted at random (likely user error) so I am trying to restore the uploads from their UpDraft Plus backup.

    When I tried this, it said that the restore could not be completed and gave the following errors (bracketed items are redacted for client security):

    Move (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x1 time for 1 item

    Delete (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x8 times for 8 items

    Error message: Could not move the files into place. Check your file permissions. – more files listed under here too.

    Is this something I need to contact the host for? If possible we would like to keep the host out of it as much as we can as they charge extra for any help we request (we are moving to a new host soon for this reason). Can I do anything to change the file permissions / get it to work without FTP / database access?

    Thanks in advance for your time! ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Another cause could be there is not enough space on your server, so please check on that as well.

    Kind Regards,
    Bryle

    Hello bcrodua,
    I hope you are doing great but am in serious trouble which is i installed free version of updraft and linked it to my google drive and daily received email like ”
    backup of: https://wiseiaccountants.co.uk
    UpdraftPlus WordPress backup is complete.
    Backup contains: Files and database (Full backup)
    Latest status: The backup apparently succeeded and is now complete ”

    now i shifted my domain and when i reconnected my drive then it showing no folder of updraft there infact created a new one which is empty but i keep on receiving e-mail as mentioned above.Kindly help me that where is my backup located if not there as it very important website of client please help.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Can you make sure it is connected to the same folder/location please?
    As an alternative, you can download the backup and then upload if you need to restore the backups.

    If you continue to keep getting issues, please try wiping out settings in the “Advance Tools” tab.

    Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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