Restore uploads not working via updraft plus backup
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Hi, I hope someone can help me please.
A client’s website has had some media items and pages deleted at random (likely user error) so I am trying to restore the uploads from their UpDraft Plus backup.
When I tried this, it said that the restore could not be completed and gave the following errors (bracketed items are redacted for client security):
Move (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x1 time for 1 item
Delete (file name) -> (updraft “-old” file name) failed. Destination directory (insert UID / GID numbers). Effective / real user ID’s of the current process (insert numbers) – this error is listed x8 times for 8 items
Error message: Could not move the files into place. Check your file permissions. – more files listed under here too.
Is this something I need to contact the host for? If possible we would like to keep the host out of it as much as we can as they charge extra for any help we request (we are moving to a new host soon for this reason). Can I do anything to change the file permissions / get it to work without FTP / database access?
Thanks in advance for your time! ??
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