Restore window for backup is empty

  • Resolved ava99

    (@ava99)


    1 month ago

    Hi,

    I woud like to restore a backup but the “restore” window is completely empty.

    The backup exists – remote and local. I downloaded the zip file and uploaded it too, just in case, but it does not make any difference.

    The backup can’t be found obviously.

    What can I do now? Would very much appreciate help.

    Thank you, Ava

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ava99

    (@ava99)


    Sorry, I forgot this: when I try uploading the downloaded backup files again, I get the message “The backup already exists in target folder.” Which makes sense, as I have already uploaded them.
    They just don’t show.

    I changed nothing in the backend before experiencing this issue, no new plugins or settings, nothing.

    Plugin Author wpvivid

    (@wpvivid)

    Hi, @ava99

    I am so sorry for the inconvenient. It’s a strange problem.

    Did you ever change the backup name?

    You have to keep the backup name unchanged, because our plugin identifies the backup via backup name.

    And, you have to make sure you uploaded all parts of the backup once if the backup had been split into many parts.

    Would you please send a debug zip from the Debug tab of the plugin to support(@)wpvivid.com, it will help us locate the problem a lot, thank you so much:)

    • This reply was modified 1 month ago by wpvivid.
    Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    The restore task was completed successfully without changing any WPvivid settings. So, I am going to mark it as resolved. Don’t hesitate to let us know if you need help with anything else.

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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