Restoring from raw backup files

  • Resolved jefferisp7

    (@jefferisp7)


    6 months, 1 week ago

    I have a site that was hacked this morning and someone put in a password protect on the whole site, so I can’t log in to the backend or the front end. My host is working on it, but I do have a backup from May13 on the server I can access from FTP. What would be the best way to restore the site, since I can’t get to Updraft from within the Admin area?

    The page I need help with: [log in to see the link]

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  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    I am sorry to hear about the security issue. In order to restore the site you would either need access to your existing site or you would need to create a new WordPress instance and install UpdraftPlus on it.

    To restore on a new instance, upload the May-13 backup via the file upload link via UpdraftPlus >> Backup / Restore >> Existing backups >> Upload backup files shown here. Once uploaded, click the Restore button next to the uploaded backup set and follow the process.

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