Restrict shipping

Hello Alexander @esbjornag

Please share a system report using a service like https://pastebin.com/
Here is a guide how to retrieve the system report:https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

Hi, here is the pastebin https://pastebin.com/qVt1yhhh

Hello @esbjornag

Klarna Checkout for WooCommerce is supposed to respect WooCommerce limit to country’s and ZIP/Postcodes:

https://drive.google.com/file/d/1zxru2Xt7LaPQs-K6SR_Ey2wae2Qi3E7z/view?usp=sharing
https://drive.google.com/file/d/1SpQM-JTASPXRe-1qgSsAgpQb-knDW9S6/view?usp=sharing

Do you have a staging environment where this error can be reproduced with Klarna Checkout in test mode?

Hi! Sorry we do not currently have a staging enviourment set up for this account. If it something that’s required in order to resolve this I can look into setting one up but it’s not avalible at the moment.

Like I mentioned in the initial post the problem seems to be that Sweden is set as shipping country per default, as it should be. But this is not displayed on the front-end per our websites layout, and when a customer types in a adress that is not in Sweden it still gets processed as if it were.

This is the information we got from Klarna in this errand if it helps clarify

https://pasteboard.co/f3XqWN3pqCp0.png
https://pasteboard.co/CLRPfr48kAD3.png

Regards
Alexander AdGrowth

Hello @esbjornag,

If you’re only selling to Sweden, I suggest you set this in the WC settings (see screenshot):

Go to WC settings. In the “General tab”, set “Sell to specific countries”, and enter “Sweden”. Remember to save.

Result: https://ibb.co/k0Yqrqf

If the customer enter a non-Swedish address, this what they’ll see: https://ibb.co/yhVsqbn

Hi, sorry for the delay.

I just double checked again and it seems some adresses are still avalible even doe shipping should be restricted. I tried with other German adresses that didn’t work but this one does go through.

https://ibb.co/2gVPyf6
https://ibb.co/pzghxv7
https://ibb.co/zX1dvz6

Unfortunately, that’s the limits of the checks that Klarna (and WooCommerce) performs before purchase validation. The customer will, however, be warned about their phone number, and postal code not being valid before proceeding.

WooCommerce does not verify the validity of the postal code (for some regions) either, and only checks if the country match (unless you explicitly list the allowed postal codes in shipping settings). In this case, since we automatically set the country to Sweden, WooCommerce will show the shipping options. Thus, we cannot rely on shipping options to limit shipping countries.

The only options that I can think of is to implement the ‘woocommerce_after_checkout_validation’ action hook, which allows you to define your own custom validation. If the hook generates an error, no Klarna order will be created.