Restricting coupon usage by emails not working
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I’m working on setting up some coupons for a client and I’m having some difficulties getting them to apply properly. The coupon should only work for specific customers which I am restricting via email.
I have the emails entered into the ‘allowed emails’ section in the format [email protected] separated by commas, but the coupon is still able to be applied on other accounts. I have tested this on my personal account and a non logged-in user on private browsing. In both instances I was able to apply the coupon. Is this a bug or am I doing something wrong?The plugin has been updated to the latest version and I have purged both my browser and site cache.
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Hi @mikemfsg ,
The email restriction coupon comes from Woocommerce and not ours so we aren’t able to provide extended support but the feature works when the user tries to checkout.
So the coupon can be applied but on checkout, it’ll give an error message: Screenshot by Lightshot (prnt.sc)
Though I understand it’s quite odd why it’s applied when it’s been restricted. So it shouldn’t be applied as it can be quite misleading. You can raise an enhancement request to the Woocommerce team to change this
If you’d like to be more instant notification or stop the users from using the coupon, I suggest using the Allowed Customers feature.
Though please note that the Allowed Customers feature only works for users who are registered on your site.
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