result when I connect with app is /false

  • Resolved rosseto

    (@rosseto)


    1 year, 10 months ago

    hello team,

    when I try to log in to app.cookieyes via the plugin’s dashboard, it opens the website address with a complement of /false.

    in the app it shows to be connected, but I don’t see the logs on the screen.

    it is also not pulling the app settings, even selecting it when connecting.

    thank you for your attention

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @rosseto,

    Greetings from CookieYes!

    If you can access the database, add the below query to the database and then retry connecting to the web app through the plugin.

    delete from wp_options where option_name="cky_settings"
    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @rosseto,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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