• Resolved zeeshan333

    (@zeeshan333)


    When users submit quizzes, they are seeing the loading symbol on repeat and no email gets sent to the user.

    However, when admins submit the same quizzes, the loading symbol is only for a few seconds, and the results page shows + email gets sent.

Viewing 1 replies (of 1 total)
  • sumitsanadhya

    (@sumitsanadhya)

    Hi @zeeshan333

    It is a bit hard to answer why you are experiencing this issue
    The best advice I can give is the standard fault finding and fixes.
    I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
    The issue could also be due to a theme or plugin conflict

    Themes:

    As a test, switch to a default theme such as twenty-twenty and see if this fixes it.

    Plugins:

    If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
    If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

    https://en-gb.www.ads-software.com/plugins/health-check/

    You can also follow the instruction given in the below link.

    https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/

    Let me know if you still face the same issue.

    Regards,
    Sumit

Viewing 1 replies (of 1 total)
  • The topic ‘Results page only showing for admins’ is closed to new replies.