Resync button missing, does not sync

  • Official Mailchimp plugin is a let down, going to try a third party one now. The plugin has not synced products or orders on my install and the resync button does not exist.

    As much use as an ashtray on a motorbike

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  • Hey @wptweaks

    Thanks for the feedback. I just wanted to chime in and offer some troubleshooting assistance to see if it’s possible to get things up and running or identify any unexpected behaviors that our team can take a closer look at ironing out.

    As the sync does not have a “resync” button available, it sounds like the sync is getting stuck, as we expect that button to show up until the sync process has finished. If you have the time, could you provide a few more details on the situation to better inform the testing on my end?

    – How many products and orders is the site attempting to sync?
    – If you go to the Logs tab and enable Debug logging, does anything show up while the sync is running?
    – Would you be able to share the site’s WooCommerce System Status Report?

    Thanks in advance for these helpful details. I’ll keep an eye out if you’re able to share any of this with us.

    – Malachite

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