Retail Delivery Fee shows as a line item

  • Resolved Mwmatter

    (@mwmatter)


    1 month ago

    Hello,

    States like Minnesota and Colorado have a “Retail Delivery Fee” that gets added to all orders with physical goods. This get’s added to the order as a “Fee” which then gets pulled in to ShipStation as a line item. Given it’s not a physical product it seems like an error that the item is being pulled over. Is there any way to prevent these fees from syncing or at least being hidden on the items list.

    Mike

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Mwmatter,

    Thank you for contacting WooCommerce support.

    Could you please share a link to the product and the steps to reproduce the issue?

    Once I have a better understanding of how the fee is being applied and synced, I’ll be able to assist you further.

    Looking forward to your response. ??

    Thread Starter Mwmatter

    (@mwmatter)

    Hello,

    The “Retail Delivery Fee” isn’t a product but a fee that is added by the Woocommerce AvaTax plugin: https://woocommerce.com/document/avalara-avatax/#section-7

    As to steps to reproduce you would need to have the Woo Avalara Avatax plugin. Have an order with a physical good that is shipping to Minnesota or Colorado. You will see the “Retail Delivery Fee” on the order and this will sync to ShipStation as a line item.

    Thanks!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Mwmatter,

    Thank you for the clarification.

    Could you please share a link to a product on your site so I can check how the fee is being added

    Additionally, could you edit the digital product in question and share some screenshots of its configuration? I’d like to understand how the non-physical product is configured.

    Lastly, I recommend reaching out to Avalara AvaTax support as well, they might have more insights into this issue.

    Looking forward to your response. ??

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hello,

    I’m going to mark this as resolved since we haven’t received a reply. Please feel free to reach out at any time if you’d like to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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