retURL not returning to /thankyou page.

  • Resolved josephbanks92

    (@josephbanks92)


    7 years, 10 months ago

    Hello,

    I am trying to set up the wordpress-to-lead forms but I cannot get the return Url to go to the correct page. The page in question is https://www.abacussports.com/project-questions/ and it return after hitting the submit button to https://www.abacussports.com/thank-you-for-contacting-abacus/. In the page source I noticed the retURL is the correct address. I talked to Salesforce customer service and they said it was a problem within WordPress or the app. I contacted our web master and he could not figure it out. He said to ask this question here. Would appreciate the help! If anybody needs anymore information please feel free to ask.

    Joe

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  • Plugin Author Nick Ciske

    (@nickciske)

    Standard troubleshooting procedure:

    1. Check for plugin conflicts:
    Deactivate all possible plugins: Did that solve the problem?

    If it did, it’s a plugin conflict:
    Reactivate plugins one at a time until the problem returns. The last plugin activated is the culprit. Report back with that plugin name/link and I can troubleshoot the issue to determine if there’s a fix.

    If not:

    2. Check for theme conflicts:
    With all plugins disabled, switch to a bundled theme (2011, 2012, 2013, 2014). Did that solve the problem?

    If it did, your theme is causing the issue. Talk to the theme vendor directly or request premium support to have me troubleshoot the issue with your theme.

    If not, it’s an issue with your hosting:
    Talk to your host or request premium support to have me troubleshoot the issue with your server.

    Thread Starter josephbanks92

    (@josephbanks92)

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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