Return payment

  • Resolved eisy

    (@eisy)


    4 years, 8 months ago

    Hi,

    I’m using woocommerce withe hotel booking to add payment method.
    I’m able to book a room and pay for it but after that the booking status is at waiting for admin and become automaticaly cancalled after 1h.

    An idea of what I’m doing wrong ? My return page is /order-received/
    Maybe there is a way to change the automatic change.

    Olivier

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @eisy –

    Are you using the WooCommerce Bookings extension for this or another plugin? If you’re using WooCommerce Bookings, there is a setting on the “General” tab of the bookable product itself that allows you to require confirmation of the booking. You’ll need to make sure that’s not enabled if you want the booking to be automatically confirmed.

    Thread Starter eisy

    (@eisy)

    Hi, thanks your answer.

    I’m using Woocommerce, hotel booking and WCMPG.
    I have the choice between Confirmation “by the customuer” (mail) or “by admin manualy” or “during the payment” (I translate from French so it coukd be a little different). I would like to make work “during the payment”.

    Plugin Support Tseten a11n

    (@tibetanitech)

    Thank you for sharing more information about the plugins that you are using and what you would like to achieve. That helps.

    I would like to help you, but I am sorry to say that I am unable as the issue is caused by a 3rd party plugin rather than with our product. We don’t know why you are not able to set the booking as confirmed after the payment is made. I recommend contacting your hotel booking plugin developer for further assistance as they will have better idea about the problem.

    Or you can also have a look at WooCommerce Bookings that is available at WooCommerce.com.

    If you want to try any of our products, please note we have a 30-day refund policy. If the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: https://woocommerce.com/refund-policy/

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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