Returning Blank Checkout page

  • Resolved sy19

    (@sy19)


    7 years, 1 month ago

    Hello there
    We installed Business Worldpay Gateway for Woocommerce and have noticed an issue. We use up to date woocommerce plugins and woocommerce themes (Storefront, Galleria).

    When customers add products to the basket that use the WooCommerce Product Add-ons plugin (up to date and made by woocommerce) we get blank checkout pages. A couple of items added to the basket is fine but most of the time anymore and the checkout page returns blank.

    I have made sure all plugins and themes are up to date, I then tested the site by removing plugins one by one, when I removed the Business Worldpay Gateway for Woocommerce plugin the checkout shows fine with our other payment option showing and no issues.

    I added worldpay back to the site and then removed the WooCommerce Product Add-ons and found that this also cleaned up the issue, so one or the other is causing the issue. As the Paypal plugin works fine and util adding the worldpay plugin all was fine and our use of the worldpay plugin is pretty new it would seem that the worldpay plugin is causing the issue.

    It looks like there is a conflict between this worldpay plugin and the WooCommerce Product Add-ons, both of which we need to use, as mentioned all our plugins are up to date and prior to using this worldpay plugn there were no issues, if you could shed any light on this situation it would be a great help as we have had many customers saying they are having issues placing orders as blank checkout pages have been showing.

    Thanks kindly
    Sy

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mdsilviu

    (@mdsilviu)

    The plugin was made to work with basic woocommerce, i know there are many other plugins that add things to woocommerce but this would burn a lot of my time trying to make it work with all of them. That plugin it’s modifying the checkout in a way that breaks the worldpay plugin, since to make worldpay work i have to insert some things trough a filter into the checkout page. You should drop one of the plugins or find someone who can fix the incompatibility.

    Thread Starter sy19

    (@sy19)

    Hello there
    Thanks for taking the time to answer.
    Yes I understand, there are a lot of woocommerce plugins and getting them all to work with each other can be a pain. I’ll continue to work through the issue and see where I get.
    Cheers

    Thread Starter sy19

    (@sy19)

    I thought I would come back here and clear up a few things as after some extensive research and a lot of messing around we have found that your plugin was NOT the root of the issue. At first it was the one plugin that looked to be affecting the site but after delving deeper we found that the issue was caused by ‘SEO Ultimate plugin’. The site now works fine and your plugin is performing wonderfully as it always has.
    Cheers
    Sy

Viewing 3 replies - 1 through 3 (of 3 total)
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