Reverse MU Domain Masking when DNS Not Pointed Properly

  • We have WordPress Multisite with MU Domain Masking setup.
    It works great!

    However, our host recently changed our server IPs, and all of our DNS settings have been updated, with the exception of DNS owned by one of our clients that we do not manage.

    As such, the site is unreachable now.
    I would like to be able to safely revert the MU Domain Masking only for this site through the web server directly, since I have lost admin access to the WordPress panel. (At least until we receive confirmation from our client they have put the DNS changes in place – it’s been a week, and they have not yet.)

    Strictly changing our siteurl and home in phpmyadmin database table for wp_options to the non-domain masked URL did not resolve.

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  • Your client is probably overwhelmed with this change… Maybe you need to reach out to them via phone or snail mail.

    I’m much more concerned about the fact you can’t get into the site itself from your network admin as that is important!

    Please let us know how we can help you there and Domain Mapping can’t fix this domain issue for your client. Your client’s DNS is pointing at the wrong server now so the domain mapper section of WordPress isn’t even in the stream of where that domain is pointing.

    You might also want to learn how to do DNS lookups if you don’t know already just so you can watch for that change to occur. I use something called DNS Dataview which is freeware on this old Windows laptop.

Viewing 1 replies (of 1 total)
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