Review could not be downloaded

  • Resolved shanyue

    (@shanyue)


    3 years ago

    Hi,

    Today when I download the new reviews, previous reviews also disappeared and just showing ‘There are no reviews on your Tripadvisor platform.

    Could you please help this issue.

    ‘

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Adam from Trustindex

    (@adam140299)

    Hello @shanyue!

    Could you please send us more information about your site?
    – your sitename
    – the plugin’s Troubleshooting tab’s content (on the top right side on plugins settings page)
    – maybe server log

    Thanks in advance.

    Feel free to write us, if you need more assistance,
    Adam
    Trustindex

    Thread Starter shanyue

    (@shanyue)

    yes
    site name – https://www.onepacificplaceresidences.com/
    Error Log – https://pastebin.com/55XbwbB6

    samuel1712

    (@samuel1712)

    ?Han podido solucionártelo? Tengo el mismo problema

    dmeijide

    (@dmeijide)

    I just downloaded and tested and I have the same error

    • This reply was modified 3 years ago by dmeijide.
    simonecaramanno

    (@simonecaramanno)

    Hi, I disconnected the tripadvisor account and reconnected. now works. I guess it was a tripadvisor problem considering that in recent days it was down.

    Plugin Support Adam from Trustindex

    (@adam140299)

    Hello everyone!

    There were some changes on Tripadvisor parent website, the data management was changed. We have adapted these changes to our system, so you can try to connect your Tripadvisor account from now.

    Thank you for your patience! ??

    Feel free to write us, if you need more assistance,
    Adam
    Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)
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