• Resolved AirPixel

    (@davo1979)


    Hi, on my product page on the backend under screen options I have reviews ticked and also in the review plugin I have display a review form on product page yet it seems to have dissapeared. Please can you help me get it back ?

    Thanks, Craig.

    • This topic was modified 1 year, 9 months ago by AirPixel.

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Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter AirPixel

    (@davo1979)

    Just to add that I deactivated the reviews plugin and the option to leave a review came back, I updated the plugin on the 7th Feb, maybe it broke this function?

    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thank you for using CusRev.

    Now I see the reviews section displays on the product page as well. Did you resolve the issue on your end?

    Thread Starter AirPixel

    (@davo1979)

    Hello, I should have included that the option to write a review has gone, not the read the reviews section. My customers can no longer goto the products page and write a review.

    Thanks,

    Craig.

    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for your additional information.

    Please go to Reviews > Settings > Review Extensions tab > Enable option “Review form” and in the new version, the button to add a new review is moved to the summary box. But I see the summary box is removed from your site.
    If you use the code or override the template of the plugin to remove the summary box, please take it back to display the “Add a review” button on the product page.

    Thread Starter AirPixel

    (@davo1979)

    Hello, I had the summary bar disabled however can you check again and tell me if this is the correct display of the summary bar? There is just a yellow line?

    Also ccan you tell me how to remove the search for customer reviews.

    Many thanks.

    Thanks

    • This reply was modified 1 year, 9 months ago by AirPixel.
    • This reply was modified 1 year, 9 months ago by AirPixel.
    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for your additional information.

    There are two texts: “1/2/3/4/5star” before and the percentage of each rating bar. But it has the same color white (affected by the theme style) as the background of the summary box so you can not see that. You can switch to another theme and see how it displays.

    If you want to remove the search bar, please follow this solution
    How to Disable Reviews Search Field

    Thread Starter AirPixel

    (@davo1979)

    Ok thanks, it’s possible to change the background? You guys are pretty Awsome at what you do, I challenge you to make a dark mode… go on I dare you..

    • This reply was modified 1 year, 9 months ago by AirPixel.
    Thread Starter AirPixel

    (@davo1979)

    Thanks, the code to hide teh search worked great. It’s just the background colour that is proving difficult. I have my website in dark mode with white text hmm

    Plugin Support pear8398

    (@pear8398)

    Hi,

    There is a solution to fix the issue with the summary bar, you can add this custom CSS code to Appearance > Customzie > Additional CSS, to change the background color of this.

    #reviews .cr-summaryBox-wrap {
        background-color: #999
    }

    And thanks for the suggestion of dark mode. I will inform the development team to consider supporting this feature in future updates.

    Thread Starter AirPixel

    (@davo1979)

    Thanks Pear, you have been an excellent help advisor, let me try that code tonight when I get home and I will mark as resolved. Have a great weekend.

    Craig

    Thread Starter AirPixel

    (@davo1979)

    Worked great, many thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
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