Review Not Showing

Hi cj,

Could you please enable WordPress’s debug mode and log (https://www.ads-software.com/support/article/debugging-in-wordpress/) and then make the error happen again? Does it give a more descriptive error this time (hopefully with reference to a specific file in our plugin)? Could you also check the log to see if there are any entries related to/at the time the error occurred, and forward that section to us?

You can keep?WP_DEBUG_DISPLAY set to false so the log entries do not display on your website, if that would help.

nothing is showing up in the debug logs. I am also not getting an error message. It says that the review was posted successfully on the front end, but nothing displays and nothing goes to the back end.

any other ideas what to do?

Checked again and got this:

1PHP NoticeUndefined variable: Product_NamesPlugin:?Ultimate Reviews
File:?/wp-content/plugins/ultimate-reviews/includes/Widgets.class.php
Line: 111May 2, 2024 – 11:24:01
(4 occurrences logged)2PHP NoticeUndefined variable: Product_NamesPlugin:?Ultimate Reviews
File:?/wp-content/plugins/ultimate-reviews/includes/Widgets.class.php
Line: 300

Hi cj,

Thanks for sharing that. The undefined variable is just a developer notice about the variable declaration. We will look into eliminating it in a future update.

Unfortunately, we are not able to replicate this issue on our test sites using the latest version of the plugin.

Sometimes a theme conflict can cause such issues. As a test, could you switch to WordPress’s default Twenty Twenty-Four theme and see if that makes a difference?

Also, what version of WordPress and PHP are you using?

Do you have access to your database (e.g. via phpMyAdmin)? If so, go to the wp_posts table and filter the entries there to only show those in the “urp_review” post_type. Do your recently-submitted reviews (the ones that don’t show in the plugin admin) show there?