Review Reminders does not sent

  • Resolved keinar

    (@keinar)


    10 months, 2 weeks ago

    Hello, In the settings of the emails, I turned on the Review Reminder and the Review for discount options, but the emails are not sent to the customers.

    The ‘Send Test’ works.

    what can be the reason and how can I resolve this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Please follow this solution to troubleshoot the issue No Review Reminders Are Sent.

    Thread Starter keinar

    (@keinar)

    Hi, thanks for your response,
    I see in all of the orders this message:

    “CR: a review reminder was not scheduled because the customer did not provide their consent.”

    How can I resolve this?

    Plugin Support pear8398

    (@pear8398)

    Hi,

    If the customer didn’t give the consent on the checkout page, they won’t receive the review reminder email.
    The customer has to tick the consent box on the checkout page to receive the email.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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