Review Reminders still being turned off

  • Resolved nin808

    (@nin808)


    2 years ago

    About six months ago I put in a support ticket about review reminders constantly being disabled on my client’s site, gokeyusa.com. I was instructed to go to https://help.cusrev.com/support/solutions/articles/43000587491-automatic-review-reminders-turned-off which I did. On my site, in the Diagnostics settings, Duplicate Site (disable automatic review reminders): is set to No. There is not an active staging site on the gokeyusa.com domain, and the plugin in my local development environment shows that it is a duplicate site under Diagnostics and the automatic Review Reminders are disabled. The plugin still keeps disabling the reminders on my live site. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thank you for using CusRev.

    Can you please access your database, table wp_options and check the option name ivole_siteurl to see what value is stored?

    Thread Starter nin808

    (@nin808)

    the value stored is “https://www.g_[ivole_siteurl]_okeyusa.com/”

    • This reply was modified 2 years ago by nin808.
    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for your additional information.

    Please update the option value with this one

    https://g_[ivole_siteurl]_okeyusa.com

    and check this issue again. Let me know how it goes.

    Thread Starter nin808

    (@nin808)

    Thanks for the reply. I’ve set it to https://g_[ivole_siteurl]_okeyusa.com, so hopefully that works!

    Thread Starter nin808

    (@nin808)

    Hello. I’m back to report that even after changing the value in ivole_siteurl, the plugin is still disabling the automatic review reminders on this site.

    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for your additional information.

    Please create a backup of your site then try to deactivate our plugin, delete and re-install it.

    Let me know if it helps.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Review Reminders still being turned off’ is closed to new replies.