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Reply To: Review System Manipulated?

Steven Stern (sterndata) — Thu, 17 Jan 2019 17:55:29 +0000

1. Reviews are reviewed by moderators and we’re pretty good at flushing out sock puppets and such. If you have specific plugins and/or reviews for us to look at, please stop into the #forums channel on https://make.www.ads-software.com/chat/.

2. Forum support posts are not “tickets”. You obtained the software for free and you are not the developer’s customer. If you find a developer unresponsive to support requests, you should re-evaluate your use of the plugin(s) in question.

3. What happens in private support forums is not relevant here, though it may inform your decision with respect to (2), above.

4. “of course, I cannot charge my customer for this.” Welcome to the club. ??

Reply To: Review System Manipulated?

peterwp19 — Thu, 17 Jan 2019 18:14:05 +0000

Thanks Steven for suggesting options.

I realize support posts here are not tickets; I was referring to the plugin’s private support forum for several paid “pro” plugins.

The only reason I mention what is going on in the private support forum is that the mood there is not indicative of a “solid 5 star plugins”, or even remotely close.

Do I need to be worried about complaining regarding someone who has been given total admin access to my site including SFTP? =( If I request that mods look into some reviews, how anonymous can I remain? I wish it was simpler…

Reply To: Review System Manipulated?

Steven Stern (sterndata) — Thu, 17 Jan 2019 18:24:37 +0000

If this involves their pro forums or a pro version of a plugin, it does not belong on www.ads-software.com. If you want us to look into reviews, you’ll need to contact us on Slack, as i noted.

Reply To: Review System Manipulated?

peterwp19 — Thu, 17 Jan 2019 18:57:20 +0000

Thanks, will join.