• I’ve been using this plugin for years with great success until recently when the plugin updates will not install. I receive an error message when I try to update it.

    An error occurred while updating MalCare Security - Free Malware Scanner, Protection & Security for WordPress: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. malcare.php, wp_site_info.php, wp_api.php, license.txt, readme.txt, img, img/cloudways.png, img/main-image.png, img/mc-top-logo.svg, img/cw_icon.png, img/wpbuffs.png, img/play-video.png, img/mc-full-logo.png, img/icon.png, img/astra.png, img/sitecare.png, img/logo.png, img/gowp.png, wp_db.php, admin, admin/registration.php, admin/account_details.php, admin/dashboard.php, protect, protect/fw, protect/fw/config.php, protect/fw/request.php, protect/fw/fw.php, protect/fw/rule_evaluator.php, protect/prepend, protect/prepend/logger.php, protect/prepend/ignitor.php, protect/prepend/protect.php, protect/prepend/info.php, protect/prepend/ipstore.php, protect/wp, protect/wp/logger.php, protect/wp/protect.php, protect/wp/lp, protect/wp/lp/config.php, protect/wp/lp/lp.php, protect/wp/ipstore.php, protect/base.php, account.php, wp_admin.php, css, css/bootstrap.min.css, css/bvmui.min.css, css/bvnew.min.css, wp_cli.php, recover.php, wp_settings.php, wp_actions.php, wp_actlog.php, info.php, callback, callback/streams.php, callback/handler.php, callback/request.php, callback/base.php, callback/wings, callback/wings/brand.php, callback/wings/watch.php, callback/wings/fs_write.php, callback/wings/protect.php, callback/wings/account.php, callback/wings/misc.php, callback/wings/actlog.php, callback/wings/info.php, callback/wings/db.php, callback/wings/ipstore.php, callback/wings/fs.php, callback/response.php

Viewing 1 replies (of 1 total)
  • Plugin Support amanbv

    (@amanbv)

    Hey!

    Thank you for your review.

    We can confirm that the issue is occurring on a handful of Cloudways websites and it’s an issue on Cloudway’s end. We’ve already spoken to their team & they’re working on fixing this.

    I would highly recommend getting in touch with the Cloudways team regarding this & asking them to reset the file permissions while they fix this issue.

    Thank you,
    Aman Kedia

Viewing 1 replies (of 1 total)
  • The topic ‘Review Won’t Update’ is closed to new replies.