Poor support but decent plugin once you figure it out

Thanks for using our plugin!

If you have any problem with the plugin, please post a topic on the support forum and we will be happy to help.

The “Support” link is literally next to the “Reviews” link on this website. I don’t know how you could miss it ?? If you thought that you could get your question answered quicker this way, unfortunately, we don’t offer priority support to people who post 1 star reviews.

I was not able to locate the support link at the time, but I did manage to find it later, and ultimately found a solution to the problem. I’m not trying to be a jerk here – the fact is, your own website doesn’t have any link to contact you for support, and it took quite a while to find the wordpress support page. If you had a link to Support on your own website, we wouldn’t be having this discussion. Anyway, since the problem has been resolved and the plugin seems to be working OK, I will edit the rating to 3 stars. The difficulty in getting support for this product is a real issue. If you were to add a support link to your website (even if you simply point it to the wordpress support forum), I would be comfortable giving you 5 stars. I don’t think I’m the only one who has trouble finding support for this. Having a link on your site would make it much easier for others too.

Thanks for your reply and changing your review from 1 star to 3 stars!

Sorry, but your explanation still sounds weird. You found and downloaded the plugin from www.ads-software.com. Here is a screenshot showing the support link located just next to the Download button and the Reviews link: https://ibb.co/JxGgxpY. I don’t think that it is fair to say that finding this link is “a real issue”.

Let me explain why I had trouble finding support: After installing the plugin, I needed support, so I went to the list of plugins in my wordpress admin, found yours and followed the link there which took me to your website www dot cus rev dot com. On your website (the cusrev one) there is no link to contact anyone.

You said the link is right there on the download page. True, but after installing the plugin I had trouble finding the wordpress download page for it. When I went into the plugins list in my admin, the link provided by your plugin points to your own website rather than the wordpress one.

I hope I’ve made it clear that I was directed to your own website instead of the wordpress one, which is why I was unable to find any support link there. If you would simply put a link on your own website pointing to the wordpress support link, it would be very helpful for others, like me, who end up on your own website instead of the wordpress one searching for support, it would be very helpful.

• This reply was modified 3 years, 1 month ago by evseadapters.

Thanks for coming back after 3 months and adding the explanation!

Well, this is because you clicked on the name of our company which is listed there as a plugin author ?? But even if you clicked on that link and came to our website, there is still a button “Contact” in the top menu there. I agree that it doesn’t say “Support” but “Contact” and “Support” are kind of similar when you would like to reach out to somebody to ask for help with the plugin.

Anyway, we understood that it was an issue for you and added a support forum link to the plugin’s details on “Plugins” page in WordPress admin. Hopefully, it will be useful for other people in the future!