• Resolved pumaportatil

    (@pumaportatil)


    Hello,

    I have 5 new reviews in my Google account. When I tried to download them manually, they didn’t download and now I can’t try again for 10 days.

    can you help us?

    Thank you very much

    ————————–

    URL: https://psicologavalladolid.es
    MySQL Version: 10.6.15
    WP Table Prefix: wp_
    WP Version: 6.6.2
    Server Name: psicologavalladolid.es
    Cookie Domain: psicologavalladolid.es
    CURL Library Present: Yes
    CSS path: /homepages/30/d976944662/htdocs/clickandbuilds/Psicologovalladolid/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.1.30
    Memory Usage: 63.23MB
    Memory Limit: 1024M
    Max Upload Size: 128M
    Max Post Size: 128M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 30 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets para rese?as de Google
    Plugin Version: 12.4.3
    Options:
    active: 1
    page-details: {
    “id”: “ChIJzQqVY7xtRw0R9eO3HUqvurk”,
    “name”: “\”Carmen Yuguero – Psic\u00f3loga\””,
    “avatar_url”: “https:\/\/geo0.ggpht.com\/cbk?cb_client=maps_sv.tactile&output=thumbnail&thumb=2&panoid=VRd_bCM6fdhgN7m5Kc6uTw&w=900&h=900&yaw=199&pitch=0&thumbfov=75&ll=41.644768,-4.735947”,
    “address”: “P.\u00ba del Hospital Militar, 41, 2\u00b0 Derecha, 47006 Valladolid, Spain”,
    “rating_number”: “1”,
    “rating_score”: “5”
    }
    subscription-id:
    proxy-check:
    style-id: 5
    review-content:

    RATING_TEXT

    A base de RATING_NUMBER rese?as

    %platform%

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @pumaportatil,

    Thank you for reaching out.

    Could you please send the full troubleshooting text via https://pastebin.com/?
    It appears that only part of it is showing in the forum post.

    Best regards,
    Laca form Trustindex

    Thread Starter pumaportatil

    (@pumaportatil)

    Hi Laca,

    Thanks for your quick response, here you go

    https://pastebin.com/SjJHxcvQ

    Plugin Support Laca

    (@lacadev)

    Hi @pumaportatil

    Thank you for the troubleshooting details.
    We’re actively working on identifying and resolving the issue. We’ll keep you updated with any developments.

    Best regards,
    Laca form Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi?@pumaportatil

    To resolve this, please go to the “Advanced” tab in the plugin and click “Re-create plugin” to reset it. After that, set up the widget again under the “Free widget configurator” tab. You won’t need to re-insert the embed code.

    Please let us know if this solution works for you, and if the reviews update correctly with the next “Download” option.

    We’re here to help if you need further assistance.

    Best regards,
    Laca from Trustindex

    Thread Starter pumaportatil

    (@pumaportatil)

    It works for me, thanks you

    Plugin Support Laca

    (@lacadev)

    Hi @pumaportatil

    We’re glad to hear the issue has been resolved. Thank you for your feedback! ??

    Best regards,
    Laca from Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)
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