Reviews are not updated

has this been fixed yet? Because I manually updated my reviews 3 days ago and nothing has changed on the website it shows 13 reviews when I have 20.

I received an email thanking me for updating but no news reviews showing.

Regards, LCP

Hi @orientalantiquesuk , @paulluxford , @desarrollomarksonoma , @lasercuttingpro !

The issue is resolved. Please connect your URL again, then the newest reviews will be downloaded.

From now on the update will work for the reviews and the statistisc too.

Thanks for your patience!

Feel free to write us, if you need further assistance,

Trustindex

• This reply was modified 1 year ago by Lídia from Trustindex.

Hi Lidia. I see that you are pasting this comment to every thread on here that mentions this issue. We updated to the latest version when it came out, re-connected our profile and it still didn’t download latest reviews (number is correct but reviews are not being downloaded since 10 February). Left it for few days, waiting to be able to manually download again in 10 days. Just saw your comment now so I’ve done the same, hoping that you’ve actually resolved the issue. Nope, still the same as before. Cleared the cache etc. So here we are a month later and still no solution.

Hi @orientalantiquesuk !

We’ll quickly check it again, and come back to you soon!

Thanks for your patience!

Feel free to write us, if you need further assistance,

Trustindex

Thank you Lidia. I downloaded new reviews after 10 days since the last update and this time it worked. Hopefully this has been resolved.

Hi!

If anyone experience the same issue, please reconnect the URL.

The reviews will be downloaded and the update button will work too.

Thanks for your patience!

Feel free to write us, if you need further assistance,

Trustindex

• This reply was modified 11 months, 3 weeks ago by Lídia from Trustindex.

Also make sure to use the latest version of the plugin.

I’m still getting 127 reviews and the google tab shows 138 reviews but on the web, even if I update my reviews, they don’t update to the real number.

I thought that had been solved, you can check in these two links:

https://www.punthogar.es/
In the reviews section

Here in google there are 138
https://www.google.com/search? q=punthogar&oq=punthogar+&gs_lcrp=EgZjaHJvbWUqBggAEEUYOzIGCAAQRRg7MgYIARBFGDsyBggCEEUYOzIGCAMQRRg8MgYIBBBFGDwyBggFEEUYPDIGCAYQRRg8MgYIBxBFGDzSAQgzMTMzajBqMagCALACAQ&sourceid=chrome&ie=UTF- 8#lrd=0xd64e64bf9c40c9b: 0xfb914d318b942c6a,1,,,,

Thanks ??

Good morning, we still have the problem on two different websites. We click on the review update but it doesn’t update on the other site 125 reviews appear and actually on google they are 128.

In another different website it shows 127 and really in google it is 138. This last one we have warned since the ticket was started. Can there be a solution? We need it. Thank you

Hi @desarrollomarksonoma !

Please send us the troubleshooting text:

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

ok, I attach the information

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[id] => 1
[hidden] => 0
[user] => Paqui Aragón Martínez
[user_photo] => https://lh3.googleusercontent.com/a/ACg8ocKw2ndnjSSy7oOfv8EXcC2kWD73SuEYo0vkP5QniLxp0qn7uQ=s120-c-rp-mo-br100
[text] =>
[rating] => 5.0
[highlight] =>
[date] => 2024-04-04
[reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNscU5hRVNBEAE
[reply] => Hola Paqui.

El equipo de nuestra tienda online queremos agradecerle que nos haya dado 5 estrellas en su rese?a.

Es un placer tenerla como clienta y nos alegra saber que ha quedado satisfecha con la calidad de los pa?os de cocina de Trovador y el envío de su pedido.

Muchas gracias y esperamos verla pronto por la web.

Un saludo.
        )

    [1] => stdClass Object
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            [id] => 2
            [hidden] => 0
            [user] => Cristina Tascon
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjVt_rjCiQz1BZucmzQ9teDiIsB1YVr2fIpoBxUMLK9GFcjouqcd=s120-c-rp-mo-br100
            [text] => 
            [rating] => 4.0
            [highlight] => 
            [date] => 2024-04-01
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNENjZlRFNREAE
            [reply] => Cristina, buenos días.


Todo el equipo que conformamos la página web, deseamos expresarle nuestra gratitud por habernos otorgado 4 estrellas de valoración en relación con la compra que nos realizó el pasado 27 de marzo.

Esperamos y deseamos que los diversos artículos que adquirió fuesen de su agrado.

Ha sido un placer poderla atender y por aquí nos tiene cuando desee algo de la tienda online.

Un saludo y  que tenga un buen día.
        )

    [2] => stdClass Object
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            [id] => 3
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            [user] => Adolfo Alvarez
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            [text] => Me los tengo que probar pero al tacto los pijamas parecen calentitos y de buena calidad.
La entregaha sido rápida y el trato por parte de puntohogar superior.
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-03-26
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNEMG9MWERREAE
            [reply] => Buenos días, Adolfo.

Muchas gracias por comentar su experiencia de compra en nuestra tienda web. 

Rese?ar que los pijamas que nos compró son de la  marca Dormen. Y son de las pocas marcas que todavía hacen el pijama en Espa?a, no lo importan. Y la calidad de los mismos está muy bien.

Ha sido un placer tenerlo como cliente y esperamos verlo pronto.

???Saludos y que tenga buen día!!! ??????
        )

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            [user] => Laura Alvarez
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            [text] => Buena calidad y rapidez. Hubo un error en el pedido y rápidamente se pusieron en contacto para subsanarlo
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-03-15
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUQ5bXFhclF3EAE
            [reply] => Muy buenas, Laura.

En primer lugar, deseamos expresar nuestra gratitud por otorgarnos cinco estrellas de valoración.

Efectivamente, hubo un error al empaquetarle el pedido. Pero ya lo hemos aclarado y muy pronto tendrá la mu?eca que pidió.


Muchas gracias por su comprensión y haber comentado en Google su experiencia de compra.

Un saludo y buen fin de semana.
        )

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            [user] => Alberto BERNAL UCEDA
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            [text] => Rapidez.Esmero.
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-03-12
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            [reply] => Estimado Alberto.

Queremos darle las gracias por haberse tomado el tiempo de valorar su experiencia de compra en nuestra web.

Nos alegra saber que todo fue correctamente.

Estamos muy contentos por su valoración. La haremos llegar al resto del equipo que conformamos la página web.

?Un saludo y que disfrute de su compra!
        )

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            [text] => 
            [rating] => 5.0
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            [date] => 2024-03-09
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            [reply] => Buenos días, Petri.

Muchas gracias por otorgarnos cinco estrellas en la rese?a referente al pedido que nos realizó  este pasado 4 de marzo.

Deseamos que le hayan gustado a su madre las dos toquillas que nos compró.


Un saludo  y que pase un buen día.
        )

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            [user] => Sonia Losada Torreiro
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            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-03-06
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUM5b1phSDR3RRAB
            [reply] => Buenas tardes, Sonia

Le expresamos nuestra gratitud por haberse esforzado en valorar y darnos cinco estrellas en relación al pedido que nos realizó recientemente y que le fue entregado el pasado 27 de febrero

En nuestra empresa, consideramos primordial que el cliente queda contento con las compras que realiza, y con su puntuación, es evidente que nuestros esfuerzos logran sus frutos.

Disfrute el edredón sherpa con borreguito adquirido y esperamos verle pronto por nuestra web.


Un saludo de todos los que conformamos punthogar.es y que tenga buena tarde.
        )

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            [user] => Isabel Vallejo Sevillano
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            [text] => El edredón queda precioso y muy calentito,el envío muy rápido,todo perfecto
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-02-29
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            [reply] => Buenos días, Isabel.

Nos alegra saber que le gustó el edredón con borreguito que nos compró el sábado.

Disfrute de su compra y le agradezco mucho que haya expresado sus comentarios en la rese?a y nos otorgue 5 estrellas.

?Un placer y esperamos tener noticias suyas muy pronto!

Saludos de todo el equipo web.
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            [user] => Gabriela Tudor
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            [text] => Mi pedido llegó super rápido, gracias.
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-02-15
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNkb2Fqa29nRRAB
            [reply] => Buenas, Gabriela.

Pues gracias a usted por escribir lo que le pareció la compra en nuestra tienda online.

Estaremos encantados de atenderla otra vez que necesite algo de nuestra web.

Un saludo, gracias por darnos 5 estrellas y que pase buen día ??
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    [9] => stdClass Object
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            [user] => Ma LUISA GOROSTIZAGA
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            [text] => Un sorpresa muy agradable. He comprado una bata de casa de caballero. Llamé por tlf para saber cómo tallaba. La persona que me atendió, muy amable y me dio todo tipo de explicaciones. El envío super rápido.
Solo tengo motivos para valorar al máximo su trabajo.
Recomendables al 100%
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-02-14
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNkLXEzOXhRRRAB
            [reply] => Buenos días, Ma Luisa.

Muchas gracias por los comentarios reflejados en la rese?a referente a la compra que hizo este lunes. Agradecemos profundamente su interés y molestia en explicar su experiencia de compra y otorgarnos 5 estrellas.

Nos alegra saber que el envío del pedido y su entrega se realizó de manera adecuada y correcta.

Fue un placer atenderla cuando nos llamó y muchísimas gracias por todo.

?Hasta la próxima y que tenga buen día!
        )

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Hi @desarrollomarksonoma !

Thanks! Could you check it again in the newest version of the plugin?

Feel free to write us, if you need any assistance,
Trustindex

In 10 days we will have to try again. I’ve reconnected it, but we don’t know if it’s working, as soon as we can update it we’ll check it.

Thanks!

Hi @desarrollomarksonoma !

Do you still experience this issue?

Feel free to write us, if you need any assistance,
Trustindex

I have premium account and Trustindex no updating google reviews