Reviews don’t appear

Hi @patriquin,

Have you taken a look at the settings of the “Custom Product Tabs para WooCommerce” plugin? Based on the name it appears to affect the product tabs. What happens if you disable it?

Let us know what you find out!

Hi @3sonsdevelopment !

Thanks for the answer. It’s the first thing I tried and nothing changes. I have other websites with the same plugins and everything is working good.

I have deactivated all the plugins, I have activated them one by one and checking. I have tried with the Storefront theme … I have gone through the custom code and there is nothing hiding it ??

Nothing happens, sorry ??

Hi @patriquin,

Thanks for confirming. Let me run one other possibility by you. In Settings > Discussion there is an option to “allow comments on new posts.” If that’s disabled, products that were created after that was turned off won’t be able to have reviews.

I just tested this on my site. I turned off comments for new posts and then created a new product. The “reviews” tab is now missing from that product.

You might see how that’s set on your site. Let us know ??

Hello @3sonsdevelopment !!

Thank you for this new option but It’s activated ?? Sorry

Hi @patriquin,

That is perplexing. We may need to try logging into the site to see if we can spot what’s happening. Please open up a ticket and mention this forum thread in it. We’ll go from there.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!

Hello @3sonsdevelopment ! Thank you very much, I’ll open a ticket.
Thank you again to everyone for your help!
Best regards!

Patricia

Hi @patriquin

Hopefully, you will be able to fix the issue! I’m marking this thread as resolved for now. If you have any other questions, please feel free to open a new topic.