Reviews going to *Spam

  • Resolved brock40

    (@brock40)


    2 years, 8 months ago

    Hi,

    Paid for premium, my domain email is authorized with Amazon SES with the plugin. I have also been using Amazon SES for two years for transaction emails from my domain.<< these transactional emails never go to spam.

    I did 2 test reviews, one to a gmail account and one to my own and domain email of [email protected] and both went to spam.

    One stated, “Be careful when trusting this message! The verification of the sender or contents has failed, so this message might be forged!”

    I’m noticing SPF shows as PASS and so is DKIM showing as PASS, but DMARC shows as FAILED.

    I believe that DMARC is the issue, when I look at my transactional emails SPF, DKIM, and DMARC are all PASS

    Please advise on how to have DMARC pass or not have review emails go to spam.

    I switched from Judge.me and those reviews never went to SPAM and I looked at those review emails and all SPF, DKIM, and DMARC shows as pass.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Thank you for using CusRev.

    Please test the deliverability of your emails with this service:?https://www.mail-tester.com. It will generate a unique email address for you. You should then send a test email from our plugin settings?to that address and check the “score” of your email. Please let me know the score and share the link to the results page.

    *Note: if you have a pro license, please contact us here https://www.cusrev.com/business/contact-us.html
    Our support team will help you with the best.

    Thread Starter brock40

    (@brock40)

    6.8/10 Score

    I get Green Check boxes for all except, “Spam Assassin Thinks I can Improve”

    -0.1		DKIM_SIGNED		Message has a DKIM or DK signature, not necessarily valid
This rule is automatically applied if your email contains a DKIM signature but other positive rules will also be added if your DKIM signature is valid. See immediately below.
0.1		DKIM_VALID		Message has at least one valid DKIM or DK signature
Great! Your signature is valid
0.1		DKIM_VALID_EF		Message has a valid DKIM or DK signature from envelope-from domain
-0.249		HEADER_FROM_DIFFERENT_DOMAINS		From and EnvelopeFrom 2nd level mail domains are different
-0.001		HTML_MESSAGE		HTML included in message
No worry, that's expected if you send HTML emails
0.001		RCVD_IN_MSPIKE_H2		Average reputation (+2)
54.240.8.77 listed in wl.mailspike.net
-0.001		SPF_HELO_NONE		SPF: HELO does not publish an SPF Record
0.001		SPF_PASS		SPF: sender matches SPF record
Great! Your SPF is valid
-0.01		T_KAM_HTML_FONT_INVALID		Test for Invalidly Named or Formatted Colors in HTML

    And this gets a Red Check Box, “You’re not fully authenticated” -3 DMARC is the issue:

    We check if the server you are sending from is authenticated
[SPF] Your server 54.240.8.77 is authorized to use 01000181c400b043-7f166b35-a36c-44f4-8574-e905f42c213b-000000@amazonses.com
Your DKIM signature is valid
-3
Your message failed the DMARC verification
A DMARC policy allows a sender to indicate that their emails are protected by SPF and/or DKIM, and give instruction if neither of those authentication methods passes. Please be sure you have a DKIM and SPF set before using DMARC.

You are not allowed to send a message with this address

DMARC DNS entry found for the domain _dmarc.g***.bio:

"v=DMARC1; p=quarantine; adkim=s"

Verification details:

    mail-tester.com; dmarc=fail header.from=g**x.bio
    mail-tester.com; dkim=fail reason="signature verification failed" (1024-bit key; unprotected) header.d=amazonses.com [email protected] header.b=KAvkHjQf; dkim-atps=neutral
    From Domain: genx.bio
    DKIM Domain: amazonses.com

Your server 54.240.8.77 is successfully associated with a8-77.smtp-out.amazonses.com
Your domain name amazonses.com is assigned to a mail server.
Your hostname a8-77.smtp-out.amazonses.com is assigned to a server.
    Thread Starter brock40

    (@brock40)

    DMARC is the issue with a Red Warning, see results.

    DMARC policy allows a sender to indicate that their emails are protected by SPF and/or DKIM, and give instruction if neither of those authentication methods passes. Please be sure you have a DKIM and SPF set before using DMARC.

    You are not allowed to send a message with this address

    DMARC DNS entry found for the domain _dmarc.g**x.bio:

    “v=DMARC1; p=quarantine; adkim=r”

    Verification details:

    mail-tester.com; dmarc=fail header.from=g**x.bio
    mail-tester.com; dkim=fail reason=”signature verification failed” (1024-bit key; unprotected) header.d=amazonses.com [email protected] header.b=SqwM+1C/; dkim-atps=neutral
    From Domain: g**x.bio
    DKIM Domain: amazonses.com

    • This reply was modified 2 years, 8 months ago by brock40.

    This issue has been resolved in the ticket system by re-configuring the DKIM signing and SPF record for the domain.

    Let me know if you have any questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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