reviews-grid.css not loading on page

  • Resolved marjolein64

    (@marjolein64)


    2 years, 8 months ago

    I’m trying to display my product reviews in a grid on this page: https://sparksworkwear.com/reviews/

    The layout of the grid is not working. Inspection using devtools show me that reviews-grid.css is not loading. On another website all is working file. The website is using the latest version of this plugin. Please can you tell me why this stylesheet is not loading? I already cleared and disabled caching plugins. I also used a CSS validator, but didn’t find what is causing this problem

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Thank you for using CusRev.

    Please try to deactivate all plugins except CusRev, WooCommerce and switch to the standard theme of WordPress then re-check this issue.

    Refer to this solution https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes

    Thread Starter marjolein64

    (@marjolein64)

    On a staging website I have switched the theme. When I’m using storefront theme reviews-grid.css is loading and the page is looking fine. When switching back to Impreza theme reviews-grid.css is not loaded. Is there a way I can load the css in my functions.php?

    Hi,

    It looks like Impreza function prevents our plugin to load the plugin’s scripts. You can contact the theme support to ask for enqueueing the file reviews-grid.css under our plugin folder. It is located in
    wp-content/plugins/customer-reviews-woocommerce/css/reviews-grid.css

    Thread Starter marjolein64

    (@marjolein64)

    Thanks a lot! I’ll do that and let you know if they can solve this issue!

    Thread Starter marjolein64

    (@marjolein64)

    Impreza theme support looked into this issue and found the solution. On my website Gutenberg was disabled (theme option of Impreza theme) and that was the reason the file reviews-grid.css was not enqueued. After enabling Gutenberg this issue was solved.
    If I may make a suggestion for future updates of this plugin, it would be really nice if the necessary CSS-enqueueing for use of shortcodes would also work in websites with Gutenberg disabled.

    Again, thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
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