Reviews not downloading

mtati 

(@mtati)

19 hours, 31 minutes ago

Hello, i have the same issue please assist.

app logs:

URL: https://mtatiadventuresafari.com
MySQL Version: 10.11.7
WP Table Prefix: wp_
WP Version: 6.4.3
Server Name: mtatiadventuresafari.com
Cookie Domain: mtatiadventuresafari.com
CURL Library Present: Yes
CSS path: /home/u384505532/domains/mtatiadventuresafari.com/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css
PHP Info:
Version: 8.1.27
Memory Usage: 5.52MB
Memory Limit: 512M
Max Upload Size: 256M
Max Post Size: 256M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 300 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: WP Tripadvisor Review Widgets
Plugin Version: 11.7
Options:
active: 1
version: 11.2.2
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
amp-hidden-notification:
review-download-token: 4c3086139b
review-download-inprogress:
review-download-request-id:
review-download-modal:
review-download-is-connecting:
review-manual-download:
reply-generated:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: Array
(
[not-using-no-connection] => Array
(
[timestamp] => 1711101324
[active] => 1
[do-check] =>
)

        [rate-us] => Array
            (
                [active] => 1
                [timestamp] => 1711101324
            )

    )

Reviews: Array
(
)

CSS:

Active Theme: Hello Elementor 3.0.1
Plugins:
Click to Chat (3.33 – active)
Elementor (3.19.4 – active)
Elementor Pro (3.19.2 – active)
GTranslate (3.0.5 – active)
Hostinger (2.1.6 – active)
Image Optimizer by Elementor – Compress, Resize and Optimize Images (1.1.0)
Ultimate floating widgets (2.8 – active)
WP Tripadvisor Review Widgets (11.7 – active)
Yoast Duplicate Post (4.5 – active)